في Alward فريدة من نوعها, we value our customers and want you to be completely satisfied with your purchase. If, for any reason, you are not fully happy with your order, we’re here to help.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it.
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The product must also be in its original packaging with tags attached.
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Certain products such as personal care items, perfumes, and accessories (for hygiene reasons) are non-returnable.
Refunds
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Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–14 business days.
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Shipping costs are non-refundable. If you received free shipping, the original shipping cost will be deducted from your refund.
Exchanges
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We only replace items if they are defective, damaged, or sent in error.
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If you need to exchange it for the same item, please contact us at Alwardunique@gmail.com.
Non-Returnable Items
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بطاقات الهدايا
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Sale or clearance items
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Personal care and hygiene products
Shipping Returns
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To return your product, you must mail it to the address we provide upon your request.
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You will be responsible for paying your own return shipping costs, unless the product is defective or incorrect.
الاتصال بنا
If you have any questions regarding refunds or returns, please contact us at: